RETURN & EXCHANGE POLICY
Our Exchange Commitment
At Noorain Mart, we aim to provide quality products and reliable customer service.
If a customer receives a product with an eligible manufacturing defect or verified product-related problem, the customer may request an exchange under this policy.
EXCHANGE CLAIM PERIOD
An exchange claim must be submitted within 7 days of receiving the product.
Customers should contact Noorain Mart as soon as they identify a problem.
WHEN YOU MAY REQUEST AN EXCHANGE
An exchange request may be considered when:
- The product has a manufacturing defect.
- The product has a verified functional problem upon receipt.
- An incorrect product was delivered by Noorain Mart.
- An incorrect variation was delivered compared with the confirmed order.
- Another verified product-related problem is accepted as eligible by Noorain Mart.
HOW TO SUBMIT A CLAIM
Please contact Noorain Mart Customer Support and provide:
1. Order Number
2. Customer Name
3. Phone Number
4. Description of the Problem
5. Clear Product Photos
6. Video Showing the Problem, where necessary
7. Packaging Photos, where necessary
Additional reasonable evidence may be requested if necessary to verify the claim.
PRODUCT CONDITION
Customers should keep the product, packaging, accessories and other included items while an exchange claim is being reviewed.
Products that have been intentionally damaged, materially altered or misused may not qualify as a manufacturing-defect claim.
EXCHANGE APPROVAL
After receiving the necessary information, Noorain Mart will review the reported problem.
If the issue is verified and the product is eligible under this policy, the exchange request will be approved.
REPLACEMENT PRODUCT
For an approved exchange, Noorain Mart will provide an eligible replacement product.
The customer does not have to purchase the approved replacement product again.
EXCHANGE DELIVERY CHARGE
For an approved exchange, the customer will bear the applicable delivery/courier charge associated with the exchange.
This is the customer’s applicable exchange-related delivery cost.
NO ADDITIONAL PRODUCT COST
For an approved eligible replacement:
No additional product price will be charged.
NO HIDDEN CHARGE
For an approved eligible replacement:
No hidden exchange or service charge will be added by Noorain Mart.
The customer will only bear the applicable delivery/courier charge associated with the exchange, subject to applicable law.
REPLACEMENT TIME
After an eligible exchange request has been verified and approved, Noorain Mart aims to arrange/send the replacement within 7 days.
Actual delivery of the replacement may also depend on product availability, courier operations and delivery location.
CASH REFUND
For eligible defective-product claims under Noorain Mart’s standard policy, our normal remedy is replacement/exchange rather than a cash refund.
Nothing in this policy is intended to remove any customer right or remedy that cannot legally be excluded.