ORDER CANCELLATION POLICY
Cancelling an Order
If you need to cancel an order, please contact Noorain Mart Customer Support as soon as possible.
Please provide:
- Order Number
- Customer Name
- Phone Number
- Reason for Cancellation
BEFORE DISPATCH
If the order has not yet been processed to a stage where cancellation is no longer operationally possible, Noorain Mart may be able to cancel the order.
Customers should therefore contact us as quickly as possible.
AFTER DISPATCH
Once an order has been handed over to the courier or entered the delivery process, cancellation may be restricted or may no longer be operationally possible.
Please contact Customer Support for assistance.
PAID ORDERS
Customers should carefully verify their:
- Product
- Quantity
- Variation
- Delivery Information
- Payment Amount
before completing a bKash Merchant Payment.
If an order has already been paid and the customer requests cancellation, please contact Noorain Mart immediately.
Any such request will be reviewed according to the order’s processing status, applicable policy and any rights or remedies required by applicable law.
Customers should not assume that every paid-order cancellation automatically qualifies for a cash refund.
NOORAIN MART MAY CANCEL AN ORDER
Noorain Mart may cancel or hold an order where reasonably necessary due to:
- Product unavailability
- Incorrect customer information
- Inability to verify an order
- Suspected fraudulent activity
- Pricing or technical errors
- Other legitimate security or operational issues
Where appropriate, we may attempt to contact the customer.