Introduction
At Noorain Mart, we value the privacy of our customers and website visitors.
This Privacy Policy explains what information we may collect when you visit our website, place an order, make an applicable payment or contact our customer support team, and how that information may be used in connection with our services.
INFORMATION WE MAY COLLECT
Depending on how you interact with Noorain Mart, we may collect or receive information including:
- Customer name
- Mobile phone number
- Email address
- Delivery address
- Order information
- Product and quantity information
- Payment-related transaction information necessary for verification
- Customer support communications
- Return or exchange information
- Photos or videos voluntarily submitted to support an exchange or product-related claim
- Relevant website or technical information where applicable
HOW WE USE YOUR INFORMATION
Customer information may be used to:
- Receive and process orders
- Confirm orders
- Communicate with customers
- Arrange product delivery
- Verify applicable payments
- Provide customer support
- Process eligible exchange requests
- Resolve order-related problems
- Maintain appropriate transaction records
- Improve our website and services
- Prevent suspicious or fraudulent activities
DELIVERY INFORMATION
To deliver an order, Noorain Mart may need to provide necessary information such as the customer’s name, phone number and delivery address to an applicable courier or delivery service provider.
Such information is provided as necessary for order fulfilment and delivery.
PAYMENT INFORMATION
Noorain Mart currently accepts applicable online payments through our official bKash Merchant Payment method.
We may use transaction information necessary to verify whether an applicable payment has been successfully completed.
Noorain Mart does not need your personal bKash PIN or OTP to verify your payment.
Never disclose your PIN, OTP or password to anyone.
INFORMATION SECURITY
We aim to take reasonable measures to protect customer information against unauthorized access, misuse or unnecessary disclosure.
However, customers should also take appropriate steps to protect their personal accounts, devices, passwords, PINs and OTPs.
THIRD-PARTY SERVICES
Noorain Mart may use third-party services where necessary for website operation, delivery, communication, payment or other business functions.
Applicable third-party services may operate under their own privacy terms and policies.
CUSTOMER RESPONSIBILITY
Customers should provide accurate and up-to-date information when placing an order.
Incorrect phone numbers, incomplete addresses or other incorrect information may affect order processing and delivery.
POLICY UPDATES
Noorain Mart may update this Privacy Policy when our website, services or operational requirements change.
The latest version published on our website will apply from its stated effective date.
CONTACT US
If you have any questions regarding this Privacy Policy, please contact Noorain Mart through our official customer support channels.