Refund and Returns Policy

Our Policy

At Noorain Mart, we want customers to receive products in proper condition.

If you receive a product with an eligible manufacturing defect or verified product-related problem, please contact Noorain Mart within the applicable claim period.

7-DAY CLAIM PERIOD

Customers must report an eligible manufacturing defect or verified product-related problem within 7 days from the date the product is received.

Customers are encouraged to inspect their product after receiving it and contact Noorain Mart as soon as possible if a problem is discovered.

ELIGIBLE PRODUCT ISSUES

A claim may be considered where:

The product has a manufacturing defect.
The product has a verified functional problem upon receipt.
Noorain Mart sent an incorrect product.
Noorain Mart sent an incorrect variation compared with the confirmed order.
Another product-related problem is reviewed and accepted by Noorain Mart as eligible.

CLAIM VERIFICATION

Customers may be required to provide:

Order Number
Customer Name
Customer Phone Number
Clear Photos of the Product
Video Showing the Problem
Photos of the Packaging
Other reasonable information required to verify the claim

Customers should keep the product and relevant original packaging while the claim is being reviewed.

REPLACEMENT INSTEAD OF CASH REFUND

For eligible defective-product claims under our standard policy, Noorain Mart provides a replacement/exchange rather than a cash refund.

Once the reported issue has been verified and the exchange request has been approved, Noorain Mart will arrange an eligible replacement product.

This policy does not limit any remedy that a customer may be entitled to under applicable law.

REPLACEMENT PRODUCT COST

For an approved exchange:

The customer does not need to pay the product price again for the approved replacement product.

There is no additional product cost for the eligible replacement.

NO HIDDEN EXCHANGE CHARGE

Noorain Mart does not charge a hidden exchange/service fee for an approved eligible replacement.

The customer is responsible only for the applicable delivery/courier charge associated with the exchange, subject to applicable law.

REPLACEMENT TIME

After an eligible claim has been verified and approved, Noorain Mart aims to arrange/send the replacement product within 7 days, subject to product availability, courier operations and applicable delivery circumstances.

PRODUCT AVAILABILITY

If the same replacement product is temporarily unavailable, Noorain Mart will communicate with the customer regarding the available replacement arrangement.

IMPORTANT

A customer should not intentionally damage, misuse, modify or improperly handle a product and then submit it as a manufacturing-defect claim.

All exchange claims are subject to reasonable verification.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.