FREQUENTLY ASKED QUESTIONS
1. What is Noorain Mart?
Noorain Mart is a premium online shopping and retail brand in Bangladesh offering products across categories including Gadgets, Kitchen Accessories, Home Essentials, Electronics, Beauty Products, Fashion Products, Kids Products, Lifestyle Products, Gift Items, Islamic Products, Travel Accessories and Daily Use Products.
2. Where does Noorain Mart deliver?
Noorain Mart provides delivery across Bangladesh, subject to applicable courier coverage and operational availability.
3. What is the delivery charge?
Our standard delivery charges are:
Inside Dhaka: ৳70
Outside Dhaka: ৳120
4. How long does delivery take?
Our estimated delivery times are:
Inside Dhaka: Usually 1–3 days
Outside Dhaka: Usually 1–4 days
Delivery may occasionally be delayed due to courier operations or circumstances outside our reasonable control.
5. What payment method does Noorain Mart accept?
For applicable online payments, Noorain Mart currently accepts bKash Merchant Payment.
6. Does Noorain Mart accept bKash Send Money?
No.
For official merchant payments, customers should use the bKash Payment option according to Noorain Mart’s official payment instructions rather than sending the payment to a personal account through Send Money.
7. Does Noorain Mart accept Nagad?
No. Noorain Mart does not currently accept Nagad payments.
8. What should I do if my product has a manufacturing defect?
Please contact Noorain Mart Customer Support within 7 days of receiving the product.
You may be asked to provide order information, photos, videos or other reasonable evidence so we can verify the issue.
9. Can I exchange a defective product?
Yes. If an eligible manufacturing defect or verified product-related problem is reported within 7 days of receiving the product and the claim is approved, Noorain Mart will arrange an eligible replacement/exchange.
10. Do I have to pay for the replacement product?
No.
For an approved eligible exchange, you do not have to pay the product price again.
11. Is there any hidden exchange charge?
No.
Noorain Mart does not charge an additional product price or hidden exchange/service fee for an approved eligible replacement.
12. Who pays the exchange delivery charge?
The customer is responsible for the applicable delivery/courier charge associated with an approved exchange.
13. Do you provide cash refunds for defective products?
Under Noorain Mart’s standard policy for eligible defective-product claims, the normal remedy is replacement/exchange rather than cash refund, subject to applicable customer rights.
14. How long does an exchange take?
After an eligible exchange claim has been verified and approved, Noorain Mart aims to arrange/send the replacement within 7 days, subject to product availability and applicable delivery circumstances.
15. How can I contact Noorain Mart?
Customers can contact us through the official phone, WhatsApp, email and social-media information provided on our Contact Us page.